My Medical Records helps people manage their medical records on one platform. It saves providers time and money so they can focus on patient care.
Voice and tone
Established a voice and tone guide focused on establishing credibility and building trust. Includes guidance on security, error states, notification, alerts, legal considerations and more.
An example from the larger body. Full guidance included defining audience, voice type, principles, considerations, and do’s & don’ts.
Testing and bug checks
Role: UX/Content Design
Worked with the founder and developer to test and debug features on the website and mobile app.
Welcome email flow
Role: Copywriter
Wrote a welcome email flow designed to get users to take the first action (upload medical records). This is a sample of the flow as I was making improvements and QAing after seeing it mocked up in design. I’m happy to discuss the process in further detail.
